Job title: Mandarin/Cantonese Speaking Customer Service Assistant
Hours: Seasonal – casual, able to work weekends & public holidays
Location: Head office – Wandin East
ABOUT US
CherryHill Orchards is a successful family owned business specialising in sweet cherries. Our farm at Wandin in the beautiful Yarra Valley continues to grow in popularity year on year for our cherry Pick Your Own experience. Last season we had 40,000 visitors to Wandin.
Our season operates from November to early January, including the Christmas and New Year period. As such we are now recruiting for seasonal positions in our Pick Your Own orchard.
ABOUT THE ROLE
You will be a brand ambassador for Cherryhill Orchards. Engaging our visitors with the Cherryhill story. Using your skills and experience in a customer facing role to ensure our visitors feel a warm and genuine welcome. You will assist in processing visitor entry and exit, queue management, answering visitor enquiries about our cherries, beverage range and orchard, processing sales transactions as well as maintaining a clean and safe environment for our visitors.
This role will require you to work across multiple areas of our orchard, full training will be provided to give you the knowledge you will need to give our visitors a wonderful experience.
Naturally you'll need to be able to work across our trading hours (9-5), including weekends and public holidays.
KEY REQUIREMENTS
- Fluency in Mandarin or Cantonese as well as being fluent in English
- Proof of right to work in Australia
- Own transport
- Available to work throughout November – January including weekends & public holidays
KEY RESPONSIBILITIES
- Welcome our visitors and always provide outstanding customer service
- Processes payments using kounta
- Controls queues in an efficient and friendly manner
- Possesses a strong knowledge of our orchard, cherries and beverage range
- Has a strong knowledge of orchard grounds
- Communicates allocated picking areas and bus pick up zones to visitors
- Promotes a safe environment for our visitors and colleagues
- Responsible for completing daily and weekly cleaning tasks
- Responsible for stock replenishment and rotation
- Ensures all customer areas are always clean and well presented
- Adaptable and able to work in various customer facing areas of the business as required
- Able to address and escalate any visitor complaints
EXPERIENCE & SKILLS
- Previous Experience in a customer facing role
- Strong people and communication skills are essential
- Applicants possessing a valid First Aid qualification would be highly regarded
PERSONAL QUALITIES & BEHAVIOURAL TRAITS
Our vision “CherryHill top of mind and eagerly anticipated in store, the home and as an experience in the orchards” is expected to be emulated through daily adoption of our values and the behaviours that follow:
- We are respectful – of each other, our customers, our suppliers and of the land
- We are progressive – in our thinking and in our business
- We are resourceful – in showing initiative and finding ways to make it happen
- We are passionate – about creating and delivering outstanding products and experiences
To apply please send a copy of your resume and cover letter to jobs@cherryhill.com.au
Only applications with a cover letter and resume will be considered
