FAQs

Hi there! At CherryHill, we want to make it easy for you to get the most out of our products and services. Below are some helpful tips and responses to some of our more Frequently Asked Questions. Should you need anything more from us, feel free to contact us here. We’d love to hear from you!

About CherryHill

What cherry varieties do you have?

We grow over 40 varieties here at CherryHill. Some of our favourites include Royal Dawn, Regina, Nordwunder, Sylvia, Bing and Sweet Georgia. Our cherries are grown across the Yarra Valley, Murray Valley, Goulburn Valley and the Victorian High Country regions, so the availability of each variety will depend on the growing location and seasonal timings. Every box of CherryHill cherries contains delicious varieties that have been picked at the perfect time to be sweet, plump, and juicy. If you would like to learn a little more about our varieties read more here

Do you sell cherry trees ?

We do not sell our own varieties of cherry trees.  We recommend contacting Flemings Nurseries, 1 Fleming Lane, Monbulk (Tel: +61 3 9756 6105) as they do sell cherry trees to the public and would be happy to assist you.

Where are you located?

We are nestled in the beautiful Yarra Valley, at the foothills of the Dandenong Ranges, approximately 1 hour’s drive from Melbourne CBD. Our address is 480 Queens Rd, Wandin East, VIC 3139. For directions please click here

What time of year can I visit?

Our cherry season begins late November/early December and we are open daily from 9 am to 5 pm through until mid-January (only closed on Christmas Day).  Unfortunately, we cannot give exact dates of the cherry-picking season as it is dependent on Mother Nature. Follow us on Facebook  or Instagram to receive the most up to date information!

Do you sell tickets at the gate?

No, as of 2020 all tickets must be purchased online prior to attending any of our events. This allows us to control guest numbers to ensure the safety and quality of experience for anybody attending CherryHill. To purchase tickets, visit our Events page.

How to get here?

Car
We are approximately 1 hour away from Melbourne’s CBD. When you reach our orchard look for the big Cherryhill signs on either side of our driveway. Our customer carpark is on the right-hand side once you enter our driveway.

Train
To get here by train you will need to catch the Lilydale trainline to Lilydale. Once at Lilydale you will need to arrange a taxi to get you to our orchard which is about 20 minutes away. 13CABS are the taxis used in the area and we strongly recommend you arrange with them when you would like a return journey back to the train station.

Bus
Unfortunately, the buses do not reach the gates of our orchard. The closest bus stop to our orchard is Seville bus stop which is approximately 3km away from us. We do not recommend walking from the bus stop. It is best to call a taxi or book an UBER.

Do you have on-site parking?

Yes we have free on-site parking.

Do you have disability access?

We provide disabled parking and toilet facilities. Although we have a paved area from the car park to the entrance and café, we must advise that, as we are a working farm, care must be taken as the ground can be uneven amongst the cherry trees and can at times be difficult to navigate in a wheelchair.

Are dogs allowed?

Although we love dogs at CherryHill, we do not permit any animals into our orchard as it is a working farm and health & safety of all our visitors is of important to us.  However, we do allow assistance animals on our site as they are highly trained and governed under the Disability Discrimination Act.

Where can I buy your cherries?

Search our stockists here. Or if you would like to visit our orchard and pick your own cherries fresh from the tree you can book your ticket here.

During cherry season (Nov – Feb) we also sell boxes of cherries at our farm gate locations:

  • 474 Queens Rd, Wandin East, VIC 3139
  • 739 Maroondah Hwy, Coldstream, VIC 3770
Lost and found?

Valuable items including passports, mobile phones, laptops, wallets, electronic devices, handbags and medicine will be sanitised and kept for one week.

After seven days, all valuable items will be handed in to the local police station.

Unfortunately, all other items will be disposed of to protect our team from potential exposure to COVID-19.

If you have lost or found an item, please notify our team at info@cherryhill.com.au

What measures have been put in place to protect guests and the CherryHill from COVID-19?

The health and safety of our guests and team members is paramount to CherryHill. That is why we have put the below COVID-19 safe procedures in place, so that you can enjoy your visit in our spacious orchard without the worry.

  • Ticketed event only
  • Health declarations required at time of booking and entry
  • 15-minute admission timeslots, so everyone can enter at a safe distance without the crowds.
  • Contactless temperature screening upon entry
  • Hand sanitiser stations available at all entrance, exits, toilets and workstations
  • Cleaning crews on site sanitising at regular intervals
  • Staff hygiene and sanitising training
  • All activities are designed for social distancing

To read more about our COVID-19 policy click here

Farm Gate Store

What is available at your farm gate store?

Boxed cherries, cherry beverage drinks, cherry ice-cream, honey, cherry jam, cherry chutney, picnic blankets, hats and caps for adults and children and lots of cherry-related goodies!

Cherry prices vary throughout the season.

Where are your farm gate stores located?

This year we will again open our Wandin East farm gate. You do not need a ticket to buy boxed cherries from the store. 

Location: 474 Queens Rd, Wandin East, VIC, 3139

Open: From 27th November 2020

7 days a week, 9am – 5pm. Excluding Christmas day

You can now also purchase cherries direct from our Coldstream orchard farm gate. 

Location: 739 Maroondah Hwy, Coldstream, VIC, 3770

Open: From 6th November 2020

7 days a week, 9am – 6pm. Excluding Christmas day

Do you sell cherry seconds?

We do not sell cherry seconds, all of our cherries are premium quality, freshly picked from the orchard.

What cherry varieties do you sell?

We grow over 40 varieties here at CherryHill. Our cherries are grown across the Yarra Valley, Murray Valley, Goulburn Valley, and the Victorian High Country regions, so the availability of each variety will depend on the growing location and seasonal timings. We cannot confirm varieties ahead of time because the varieties of our fresh cherries change constantly. Every box of CherryHill cherries contains delicious varieties that have been picked at the perfect time to be sweet, plump, and juicy.

Cherry Picking

Do kids go free?

This year as we will be operating Cherry Picking with reduced numbers in line with COVID-19 restrictions, we will unfortunately not be able to offer our ‘kids go free on weekdays’ promotion. Thank you for your understanding.

Do I have to buy a ticket for my infant?

Infants aged 0 – 3 years old require a ticket, but there is no charge.

What should I wear?

CherryHill is a working farm so the most important thing is to wear flat comfortable shoes for walking. You may be required to walk 5 – 10 minuets to find the best cherries for picking so sneakers or boots are best!

What should I bring?

Please bring your own water bottle, sunscreen, umbrella, waterproof coat, cash/credit cards, phone, tickets (unless they are on your smart phone), camera and sunglasses. We recommend wearing closed-toe comfortable shoes as you will be walking on uneven ground within the orchard.

How long does cherry-picking take?

You will be allocated a 2-hour cherry picking timeslot with half an hour additional time allowed for administration (such as check in and paying at the end). Select your desired timeslot when booking your ticket.

Are the cherries free to eat if I pay for entry?

Yes, you can eat all the cherries for free during your visit and only if you wish to take some home will we charge a fee per kilo once you have finished cherry-picking.

Is there food or do I need to bring my own?

We have a variety of food trucks and non-alcoholic and alcoholic beverages in our café as well as our famous delicious cherry-ice-cream.  However, you are more than welcome to bring your own food.

Do I need to print my ticket?

You do not need to print out your ticket if you have the PDF ticket attachment on your smart phone, you can simply show the QR code on your ticket and our staff will scan it for you.

Can we BYO alcohol?

Unfortunately, as this is a licenced event it prohibits the public bringing their own alcohol.

How long can I stay for?

Once you have entered our orchard, you are welcome to stay for the remainder of the day until we close at 5 pm.

Group Bookings

Can I get a discount for a group booking?

Yes! Group bookings require attendance of 20+ adults to qualify for the discounted group rate.

I am a private tour operator, how do I apply for an account with CherryHill?

Please apply for a member login here or email info@cherryhill.com.au if you would like further information.

Cancellation Policy

Can I get a refund?

If you wish to cancel more than 3 days before the date on your ticket, we will refund the full cost of the ticket. Ticket refunds can be processed through your CherryHill member login. If you require assistance please email your request to info@cherryhill.com.au

If you wish to cancel less than 3 days before the start of the event (as per the time and date reflected on your ticket), no ticket costs will be refunded. If you wish to cancel after the event has occurred (as per the time and date reflected on your ticket), no ticket costs will be refunded.

No partial refunds will be offered for any reason.

Can I change my booking?

If you wish to change your entry time or day, changes can be made as long as it is 3 days prior to the date on your ticket. Time changes are subject to availability, so it is not advised to make last minute changes.

Date and time changes can be processed via your CherryHill member login. If you require assistance, please email your request to info@cherryhill.com.au

What happens if I am late to the allocated time slot on my ticket?

If you are running late for your visit, you will still be able to enter outside of your allocated timeslot for up to 15 minutes.  Please try to be on-time as it help us manage group numbers so that everyone has plenty of space and avoids congestion.

What happens if an event cannot go ahead due to COVID-19 restrictions?

If an on-site event is cancelled due to coronavirus (COVID-19) restrictions, you will be entitled to a refund for any services not yet provided. We will get in touch with you directly with more information.

For future events that are still scheduled, then you are all set and your entry tickets remain valid. Click here to read our full COVID-19 policy on what is being done at venues to ensure your safety at our events.

CherryHill Direct Store

What areas do you deliver to?

For direct to door deliveries we can only deliver to Melbourne metropolitan. This is to ensure that your cherries arrive quickly and fresh! Click here to visit our CherryHill Direct page for more information.

If you are placing a large corporate order (over 20 x 2kg boxes) we offer delivery to VIC, NSW and QLD. Click here to visit our corporate orders page for more information

Can I pre-order for Christmas?

Yes! Pre-Orders will be available from 1st October 2020. Click here to pre-order.

How many days will it take for my cherries to arrive?

Our fresh cherries are delivered on Tuesday and Friday every week. You will need to place your order 3 days prior to the scheduled delivery days. As cherries are fresh fruit, all orders are subject to availability and delivery windows may vary. Place your order here.

Can I get a refund for my cherries?

Refunds will not be given for change of mind. If you wish to cancel your order, you will need to do so 3 days prior to the next available delivery day (we deliver every Tuesday and Friday). If you have changed your mind, you will receive a store credit to our online store on cherryhill.com.au. To manage changes you will need to login to your member login, if you don’t have a login please email cherrydirect@cherryhill.com.au. No changes can be accommodated within 3 days of delivery. To read full T&C’s click here

What if there is a problem with my cherries?

If you are dissatisfied with the quality of your product, please email an image to cherrydirect@cherryhill.com.au within 12 hours of receiving your cherries. We will review your claim and if product quality is found unsatisfactory, we will issue a replacement or refund. To read full T&C’s click here.

Can I place a corporate order for cherries?

Yes, we offer corporate gifting of our fresh cherries. To qualify for corporate orders, you will need to order a minimum of 20 x 2kg boxes, hold an ANB or ACN. Delivery is only available in VIC, NSW and QLD. Click here to visit our corporate orders page for more information and to place your order.

Scan my Cherries

I'm having trouble with scanning the unique code to verify the CherryHill box.

To get the best results, these tips can help you overcome issues that may affect the quality of your scan.

 

1. Light

Like any camera, the best results are in good light. Ensure the code is sufficiently lit, while avoiding the glare from reflective surroundings.

 

2. Position

Ensure you are scanning front on to the camera, and that the code is close enough to the camera while still remaining in focus.

 

3. Connection

Due to the highly secure nature of this unique code, the process of scanning requires a fast and stable internet connection. If your connection is unstable, it may take more than one attempt to get a successful scan.

Jobs @ CherryHill

Are there any jobs available at CherryHill?

All available jobs will be listed on our Jobs Board. Browse jobs here.

Does CherryHill qualify as rural farm work for a tourist visa extension?

Some of the positions we offer do qualify as regional farm work, depending on the primary location of work. Please enquire through our Jobs Board for further information.