Refund Policy

CherryHill Direct

RETURNS ON QUALITY

We offer a quality guarantee on all products sold through www.cherryhill.com.au. If you are not satisfied with one of your products, you can inform us within 12 hours of your delivery about the quality issue (with a photo of the product) and if it is found that there is a quality problem, CherryHill Orchards will provide you with a refund or replacement.  

CHANGE OF MIND

We cannot accept change of mind returns once your cherries have been delivered. If you provide 72 hours notice before your scheduled delivery date, we will accept cancellations and provide a refund in full. Cancellations, refunds or changes can not be processed within 72 hours of scheduled delivery day.

Events

EVENT CANCELLATIONS DUE TO COVID-19:

If an on-site event is cancelled due to coronavirus (COVID-19) restrictions, you will be entitled to a refund for any services not yet provided. We will get in touch with you directly with more information.

For future events that are still scheduled, then you are all set and your entry tickets remain valid. Click here to read our full COVID-19 policy on what is being done at venues to ensure your safety at our events.

CANCELLATION BY ATTENDEES:

If you are unable to attend a booked event, a substitute attendee may be sent as a replacement (subject to approval).

If you wish to cancel more than 48 hours before the start of the event, we will refund the full cost of the ticket. Ticket refunds can be process through your CherryHill member login. If you are not a member, please email your request to info@cherryhill.com.au

If you wish to cancel less than 48 hours before the start of the event (as per the time and date reflected on your ticket), no ticket costs will be refunded. If you wish to cancel after the event has occurred (as per the time and date reflected on your ticket), no ticket costs will be refunded.

No partial refunds will be offered for any reason.

CHANGES BY ATTENDEES:

If you wish to change your entry time, changes can be made up until the date and time reflected on your ticket. Time changes are subject to availability, so it is not advised to make last minute changes.

If you wish to change your entry day, changes can only be 48 prior to the time and date reflected on your ticket. Date changes are subject to availability, so it is not advised to make last minute changes.

Date and time changes can be processed via your CherryHill member login. If you are not a member, please email your request to info@cherryhill.com.au

GROUP BOOKING CANCELLATIONS:

Group bookings require attendance of 20+ adults to qualify for the discounted group rate. Should your group booking fall below the required number of attendees, a refund can be requested for the total value of the group booking 48 hours prior to the date and time reflected on your ticket. You will then be able to re-book for the correct number of attendees, and if you have less than 20 adults you will not qualify for group booking rates.

GROUP BOOKING CHANGES:

You cannot reduce guests on your group booking, a substitute attendee may be sent as a replacement (subject to approval) to meet numbers.

If you wish to change your group booking entry time, changes can only be made 48 hours prior to the entry date and time reflected on your ticket.  Date changes are subject to availability, so it is not advised to make last minute changes.

If you wish to change your entry day, changes can only be made 48 hours prior to the entry date and time reflected on your ticket. Time changes are subject to availability, so it is not advised to make last minute changes.

Date and time changes can be process via your CherryHill member login. If you are not a member, please email your request to info@cherryhill.com.au

If you wish to add additional guests to your group booking, changes can be made up to the entry date and time reflected on your ticket. Changes subject to availability.