Refund Policy

CherryHill Direct

RETURNS ON QUALITY

We offer a quality guarantee on all products sold through www.cherryhill.com.au. If you are not satisfied with one of your products, you can inform us within 12 hours of your delivery about the quality issue (with a photo of the product) and if it is found that there is a quality problem, CherryHill Orchards will provide you with a refund or replacement.  

CHANGE OF MIND

We cannot accept change of mind returns once your cherries have been delivered. If you provide 5 days notice before your scheduled delivery date, we will accept cancellations and provide a refund in full. Cancellations, refunds or changes can not be processed within 5 days of scheduled delivery day.

Events

CANCELLATION BY ATTENDEES:

If you are unable to attend a booked event, a substitute attendee may be sent as a replacement (subject to approval).

If you wish to cancel more than 3 days before the start of the event, we will refund the full cost of the ticket. Ticket refunds can be processed through your CherryHill member login. If you are not a member, please email your request to info@cherryhill.com.au

If you wish to cancel less than 3 days before the start of the event (as per the time and date reflected on your ticket), no ticket costs will be refunded. If you wish to cancel after the event has occurred (as per the time and date reflected on your ticket), no ticket costs will be refunded.

No partial refunds will be offered for any reason.

CHANGES BY ATTENDEES:

If you wish to change your entry time, changes can be made up until the date and time reflected on your ticket. Time changes are subject to availability, so it is not advised to make last minute changes.

If you wish to change your entry day, changes can only be 3 days prior to the time and date reflected on your ticket. Date changes are subject to availability, so it is not advised to make last minute changes.

Date and time changes can be processed via your CherryHill member login. If you are not a member, please email your request to info@cherryhill.com.au

GROUP BOOKING CANCELLATIONS:

Group bookings require attendance of 20+ guests to qualify for the discounted group rate. Should your group booking fall below the required number of attendees, a refund can be requested for the total value of the group booking 3 days prior to the date and time reflected on your ticket. You will then be able to re-book for the correct number of attendees, and if you have less than 20 guests you will not qualify for group booking rates.

GROUP BOOKING CHANGES:

You cannot reduce guests on your group booking, a substitute attendee may be sent as a replacement (subject to approval) to meet numbers.

If you wish to change your group booking entry time, changes can only be made 3 days prior to the entry date and time reflected on your ticket.  Date changes are subject to availability, so it is not advised to make last minute changes.

If you wish to change your entry day, changes can only be made 3 days prior to the entry date and time reflected on your ticket. Time changes are subject to availability, so it is not advised to make last minute changes.

Date and time changes can be process via your CherryHill member login. If you are not a member, please email your request to info@cherryhill.com.au

If you wish to add additional guests to your group booking, changes can be made up to the entry date and time reflected on your ticket. Changes subject to availability.

EVENT CANCELLATIONS DUE TO COVID-19:

If an on-site event (that has been booked directly through CherryHill Orchards) is cancelled due to COVID-19 restrictions, you will be entitled to a refund for any services not yet provided. If a booking has been made through a 3rd party vendor, you are subject to their Terms and Conditions, and CherryHill Orchards is not responsible for providing you with a credit, refund or compensation.

For future events that are still scheduled, then you are all set and your entry tickets remain valid.

What we can’t pay

We cannot pay refunds where you are concerned about catching Covid-19 or are self-isolating without a positive Covid-19 test in your household or family.