Refund Policy

CherryHill Direct

RETURNS ON QUALITY

We offer a quality guarantee on all products sold through www.cherryhill.com.au. If you are not satisfied with one of your products, you can inform us within 12 hours of your delivery about the quality issue (with a photo of the product) and if it is found that there is a quality problem, CherryHill Orchards will provide you with a refund or replacement.  

CHANGE OF MIND

We cannot accept change of mind returns once your cherries have been delivered. If you provide 3 days notice before your scheduled delivery date, we will accept cancellations and provide a refund in full. Cancellations, refunds or changes can not be processed within 3 days of scheduled delivery day.

Events

CANCELLATION BY ATTENDEES:

If you are unable to attend a booked event, a substitute attendee may be sent as a replacement (subject to approval).

If you wish to cancel more than 3 days before the start of the event, we will refund the full cost of the ticket. Ticket refunds can be process through your CherryHill member login. If you are not a member, please email your request to [email protected]

If you wish to cancel less than 3 days before the start of the event (as per the time and date reflected on your ticket), no ticket costs will be refunded. If you wish to cancel after the event has occurred (as per the time and date reflected on your ticket), no ticket costs will be refunded.

No partial refunds will be offered for any reason.

CHANGES BY ATTENDEES:

If you wish to change your entry time, changes can be made up until the date and time reflected on your ticket. Time changes are subject to availability, so it is not advised to make last minute changes.

If you wish to change your entry day, changes can only be 3 days prior to the time and date reflected on your ticket. Date changes are subject to availability, so it is not advised to make last minute changes.

Date and time changes can be processed via your CherryHill member login. If you are not a member, please email your request to [email protected]

GROUP BOOKING CANCELLATIONS:

Group bookings require attendance of 20+ adults to qualify for the discounted group rate. Should your group booking fall below the required number of attendees, a refund can be requested for the total value of the group booking 3 days prior to the date and time reflected on your ticket. You will then be able to re-book for the correct number of attendees, and if you have less than 20 adults you will not qualify for group booking rates.

GROUP BOOKING CHANGES:

You cannot reduce guests on your group booking, a substitute attendee may be sent as a replacement (subject to approval) to meet numbers.

If you wish to change your group booking entry time, changes can only be made 3 days prior to the entry date and time reflected on your ticket.  Date changes are subject to availability, so it is not advised to make last minute changes.

If you wish to change your entry day, changes can only be made 3 days prior to the entry date and time reflected on your ticket. Time changes are subject to availability, so it is not advised to make last minute changes.

Date and time changes can be process via your CherryHill member login. If you are not a member, please email your request to [email protected]

If you wish to add additional guests to your group booking, changes can be made up to the entry date and time reflected on your ticket. Changes subject to availability.

EVENT CANCELLATIONS DUE TO COVID-19:

If an on-site event (that has been booked directly through CherryHill Orchards) is cancelled due to COVID-19 restrictions, you will be entitled to a refund for any services not yet provided. If a booking has been made through a 3rd party vendor, you are subject to their Terms and Conditions, and CherryHill Orchards is not responsible for providing you with a credit, refund or compensation.

For future events that are still scheduled, then you are all set and your entry tickets remain valid.

The ongoing pandemic has led to many questions from our customers on whether they can get a refund for their booking for reasons associated with Covid-19. We do provide refunds for a range of reasons linked to Covid-19, so here we have tried to give some clarity on refunds we can pay.

UMINONO CANCELLATION:

In the event of a government mandated lockdown, CherryHill will refund 100% of the cost of your Uminono Sushi or Sashimi order within 5-10 business days. Please email [email protected] for any enquiries.

WORKSHOP CANCELLATION:

In the instance of a lockdown, CherryHill will refund 100% of the cost of any workshops you have purchased. The refund will appear within your account within 5-10 business days.

POSH PICNIC CANCELLATION:

As Posh Picnics are provided to you by an external small business, refunds are subject to their cancellation and refund policy. If your picnic is cancelled due to Covid, you will receive a credit to The Posh Palais, for future use. Your credit will be issued by The Posh Palais. For enquiries, please submit an enquiry here https://www.theposhpalais.com.au/contact

GLOBAL BALLOONING CANCELLATION:

As Global Ballooning Balloon rides are provided to you by an external business, refunds and cancellations are subject to their refund policy. If your ballooning experience is cancelled due to Covid, you will receive a credit to re-book your flight for an alternative date. Please contact Global Ballooning Australia for all enquiries: https://www.globalballooning.com.au/contact

Infection

If you are infected with Covid-19 within 14 days of the start of your booking, and have evidence of the positive test, you may cancel your booking via your account or we can refund you if you are within 2 days from your ticketed date of entry.

Isolation

If someone in your household has tested positive for Covid-19 within 14 days of the start of your booking and has evidence of that test, you are likely to need to self-isolate, you may cancel your booking via your account or we can refund you if you are within 2 days from your ticketed date of entry.

Family infection

If someone in your immediate family tests positive for Covid-19 within 14 days of attending your booking and has evidence of that test, you may cancel your booking via your account or we can refund you if you are within 2 days from your ticketed date of entry.

Pre-existing medical condition

If you have a significant change in your pre-existing medical condition in the 14 days immediately prior to attending your booking, and a Doctor recommends you do not attend due to the risk of exposure to Covid-19, you may cancel your booking via your account or we can refund you if you are within 2 days from your ticketed date of entry.

Shielding

If someone in your household has tested positive for Covid-19 within 14 days of the start of your booking and has evidence of that test, or if you have a change in a pre-existing medical condition, you may need to shield, you may cancel your booking via your account or we can refund you if you are within 2 days from your ticketed date of entry.

Hospitalisation or Death

If someone in your immediate family is hospitalised, or has died due to Covid-19, and you have evidence, you may cancel your booking via your account or we can refund you if you are within 2 days from your ticketed date of entry.

What we can’t pay

We cannot pay refunds where you are concerned about catching Covid-19 or are self-isolating without a positive Covid-19 test in your household or family.