Ensuring your safety during the Coronavirus (COVID-19) pandemic

Caring for the safety and well-being of our visitors has always been our utmost priority, even more so during times like these. We are taking all the necessary precautions to keep everyone safe and happy while you continue to enjoy the CherryHill experience at our orchards.

The below is required from any party attending a CherryHill Orchards event:

CherryHill is actively consulting with employees and undertaking risk assessments to identify the potential risks that COVID-19 coronavirus presents to our business.

Senior management will continually monitor the Department of Health website and seek guidance from federal, state and local health agencies, and consider how to incorporate those recommendations and resources into our COVID-19 Risk Management Plan.

The safety and wellbeing of our employees, contractors and visitors is our top priority and we are working to avoid disruptions caused by COVID-19 coronavirus, while at the same time acting responsibly to do what we can to prevent further spread of the virus.

We will continue to closely monitor and assess the evolving situation and will be diligent about communicating on important issues.

What is CherryHill doing?

1. Providing information to employees

CherryHill provides regular updates to employees about the status of COVID-19 that are consistent with information provided by the Department of Health and WHO addressing:

2. Workplace Hygiene Measures

CherryHill is taking various measures to the control the health risks to our workforce, including:

3. Managing and controlling the risk of COVID-19 in the workplace

CherryHill is identifying and controlling risks to employees, and other persons connected to the workplace, arising from exposure to COVID-19 by:

4. Visitors to CherryHill

Taking extra precautions in allowing visitors to enter the workplace is important for CherryHill in limiting exposure to COVID-19 in the workplace.

CherryHill requires all visitors to provide information in advance as to whether they have flu-like symptoms, have been in contact with anyone infected with COVID-19, or travelled to a high-risk area.

If a visitor answers affirmatively to any of these questions, CherryHill will request the visitor not come to the workplace until they have been asymptomatic for 14 days or can provide a clearance letter from a physician.

CherryHill requires all visitors to provide their contact information in the event that COVID-19 develops in the workplace and the visitor may have been exposed to the COVID-19 virus.

Surgical masks are compulsory for all visitors until further notice.

5. Visitors to CherryHill on-site events

Customers wishing to attend events must pre-purchase tickets online, there will be no tickets or admission available at the gate. Customers will be required to complete a COVID-19 customer health declaration before tickets are issued and must provide their contact information, so in the event that COVID-19 develops in the workplace and the visitor may have been exposed to the virus we are able to trace them. All visitors over the age of 12 must wear a face mask.    

We have limited the amount of tickets available and customers must pre-book the time and date of their visit. Admission time slots have been implemented to alleviate queuing and congestion, ensuring that physical distancing can be achieved.

COVID-19 safety information signage and distance markers are in place throughout all customer and employee touch points, as well as the implementation of extra hand sanitiser stations for employees, visitors, and contractors to use. 

Additional responsible staff members have been recruited to work on the floor ensuring everyone is keeping the required 1.5mtr distance from each other as well as dedicated cleaning attendants, responsible for ensuring the routine cleaning of frequently touched surfaces and general cleanliness is maintained to the highest standard.

Event staff are trained on infection control measures and provided with PPE for their protection. 

6. Refunds for on-site events due to COVID-19

If an on-site event (that has been booked directly through CherryHill Orchards) is cancelled due to COVID-19 restrictions, you will be entitled to a refund for any services not yet provided. If a booking has been made through a 3rd party vendor, you are subject to their Terms and Conditions, and CherryHill Orchards is not responsible for providing you with a credit, refund or compensation.

For future events that are still scheduled, then you are all set and your entry tickets remain valid.

The ongoing pandemic has led to many questions from our customers on whether they can get a refund for their booking for reasons associated with Covid-19. We do provide refunds for a range of reasons linked to Covid-19, so here we have tried to give some clarity on refunds we can pay.

UMINONO CANCELLATION:

In the event of a government mandated lockdown, CherryHill will refund 100% of the cost of your Uminono Sushi or Sashimi order within 5-10 business days. Please email [email protected] for any enquiries.

WORKSHOP CANCELLATION:

In the instance of a lockdown, CherryHill will refund 100% of the cost of any workshops you have purchased. The refund will appear within your account within 5-10 business days.

POSH PICNIC CANCELLATION:

As Posh Picnics are provided to you by an external small business, refunds are subject to their cancellation and refund policy. If your picnic is cancelled due to Covid, you will receive a credit to The Posh Palais, for future use. Your credit will be issued by The Posh Palais. For enquiries, please submit an enquiry here https://www.theposhpalais.com.au/contact

GLOBAL BALLOONING CANCELLATION:

As Global Ballooning Balloon rides are provided to you by an external business, refunds and cancellations are subject to their refund policy. If your ballooning experience is cancelled due to Covid, you will receive a credit to re-book your flight for an alternative date. Please contact Global Ballooning Australia for all enquiries: https://www.globalballooning.com.au/contact

Infection

If you are infected with Covid-19 within 14 days of the start of your booking, and have evidence of the positive test, you may cancel your booking via your account or we can refund you if you are within 2 days from your ticketed date of entry.

Isolation

If someone in your household has tested positive for Covid-19 within 14 days of the start of your booking and has evidence of that test, you are likely to need to self-isolate, you may cancel your booking via your account or we can refund you if you are within 2 days from your ticketed date of entry.

Family infection

If someone in your immediate family tests positive for Covid-19 within 14 days of attending your booking and has evidence of that test, you may cancel your booking via your account or we can refund you if you are within 2 days from your ticketed date of entry.

Pre-existing medical condition

If you have a significant change in your pre-existing medical condition in the 14 days immediately prior to attending your booking, and a Doctor recommends you do not attend due to the risk of exposure to Covid-19, you may cancel your booking via your account or we can refund you if you are within 2 days from your ticketed date of entry.

Shielding

If someone in your household has tested positive for Covid-19 within 14 days of the start of your booking and has evidence of that test, or if you have a change in a pre-existing medical condition, you may need to shield, you may cancel your booking via your account or we can refund you if you are within 2 days from your ticketed date of entry.

Hospitalisation or Death

If someone in your immediate family is hospitalised, or has died due to Covid-19, and you have evidence, you may cancel your booking via your account or we can refund you if you are within 2 days from your ticketed date of entry.

What we can’t pay

We cannot pay refunds where you are concerned about catching Covid-19 or are self-isolating without a positive Covid-19 test in your household or family.

7. Registered Event

You can access our downloadable Covid-19 Safety Plan for Blossom Festival 2021 here:

You can access our downloadable Covid-19 Safety Checklist for Blossom Festival 2021 here:

If you require any further clarification on our latest health and safety measures please do not hesitate to contact us.