If you are not happy with the quality of our product or are experiencing delivery issues, please call our team to discuss a resolution on 1300 243 779 or email firstname.lastname@example.org.
Fresh Cherries & Beverages
Please note that not all orders will be refunded or replaced; each case will be individually assessed. Where we deem the customer to not be at fault, we will provide a refund OR replacement, but not both.
Cherryhill will not refund or replace product where incorrect or misleading information has been supplied and Cherryhill is not at fault.
Any complaints regarding quality for fresh product must be lodged within 2 days of receiving your order.
Quality complaints regarding beverages must be lodged within 7 days of receiving your order.
If you are unhappy with the quality of any CherryHill product, we ask that you provide photographic evidence to email@example.com. Please include pictures which clearly show quality concerns.
For fresh product, please include a photo of the white sticker on the side of the lid which indicates variety and further info for our Quality Assurance team to investigate.
Cherryhill will not offer a refund or replacement if a customer is not happy with the size of their cherries.
If you wish to change the date / time of your booking, please follow the link located on the PDF copy of your ticket.
Should your circumstances change, and you are unable to attend an event, you must contact CherryHill by no later than 48 hours prior to your booked ticket date.
Should you cancel less than 48 hours prior to booked ticket date, no refund will be payable.