At CherryHill Orchards we are committed to providing an accessible environment for all guests to enjoy.
If you have any questions or requests relating to accessibility, please contact our Customer Service Team via email firstname.lastname@example.org or phone 1300 243 779, so that where possible, suitable arrangements can be made to accommodate your needs.
How to Enquire or Book
Tickets to CherryHill’s experiences and events can be purchased directly via the CherryHill website here.
Information about CherryHill Orchards, including details of our experiences and events can be found via the Vacayit app, which offers both audio content and transcripts, enabling all users to access the information provided on the platform.
Low vision or blind customers can make a booking over the phone by calling our friendly customer service team on 1300 243 779.
Customers with a speech or hearing impairment can communicate with our Customer Service Team via The National Relay Service (NRS). The NRS can be contacted by calling 133 677.
If you have reduced mobility or specific accessibility requests or requirements, please contact us prior to visiting the orchard, so we can discuss appropriately accommodating your needs.
Companion and Concession Card Holders
We offer free entry for all carers accompanying a person with a disability who is a holder of a Companion Card, Child Disability Allowance Health Care Card, or a Disability Pension Card*.
We also offer a 10% discount for the following Concessions -Australian Pensioner Concession Card, Health Care Card, Disability Concession Card, or DVA Gold Card*.
*Companion and/or Concession Cards must be presented upon entry.
How to Get Here
Select the location that you are visiting (provide the website links for each location). https://cherryhill.com.au/how-to-get-here/
Accessible parking bays and pick-up/drop-off areas are available at both locations.
Visitor entrances and the main customer areas do not have steps.
Accessible toilets are situated in the main customer areas and feature Braille signage and baby changing facilities.
Pathways in the main customer areas are wide and suitable for wheelchairs and strollers.
Please bear in mind that our properties are working farms, so some of the terrain within the orchards can be uneven and steep; with this in mind, we ask guests to move around the orchards cautiously.
During cherry-picking season, we use shuttle buses to safely transport guests around the orchards. The buses may not be suitable for some guests with mobility needs; however, we do have all-terrain vehicles (ATV’s) to facilitate transport around our orchards. Please contact us to discuss accommodating any specific mobility needs prior to visiting.
Large, printed versions of our beverage, ice cream and merchandise product lists are available. Please ask a member of our team.
CherryHill warmly welcome registered assistance animals.
Handlers, please note that cherry pits, stems and leaves are poisonous to dogs, so please take care during your visit.
The Blossom Festival is a dog-friendly experience, so domestic pets may be present at this event.
We’re Here to Help
All members of our friendly customer experience team have completed disability awareness training and we are here and happy to help, please let us know if you need anything before or during your visit.
Our customer experience team wear bright red CherryHill tee-shirts and branded lanyards so that they can be easily identified.
There are quiet areas within the orchards that guests can access if they need to, please just ask a member of our team.
We welcome and encourage your feedback. If you have any comments or suggestions on how we could improve your experience in the future, we would love to hear from you. You can contact us via email email@example.com or phone 1300 243 779.
At CherryHill we are committed to ensuring that our website is accessible to all individuals. We strive to provide a user-friendly experience that meets accessibility guidelines and standards.
We have implemented various accessibility features and improvements to make our website as inclusive as possible. These include alternative text for images, contrasting colours, clear and consistent navigation, and compatibility with assistive technologies such as screen readers.
Our team is dedicated to ongoing accessibility enhancements and regular audits to identify and address any accessibility barriers. We value feedback from our users, so if you encounter any difficulties accessing our website or have suggestions for improvement, please let us know.
Accessibility is an ongoing journey, and we are continuously working towards making our website more inclusive and user-friendly for all. We believe in equal access to information and strive to provide an inclusive online experience for everyone.
Thank you for visiting our website, and we appreciate your support in our commitment to accessibility.
You will find high and low sensory areas marked on our maps to assist guests with sensory needs to navigate our properties comfortably.
We recommend that guests with sensory needs to visit us during the week, as our orchards are less congested and much more peaceful during these times. Weekends and public holidays are exceptionally busy periods.
There are quiet areas throughout the orchard that people can access if they need to, please just ask a member of our friendly team for assistance.
Our Wandin Orchard
Our Coldstream Orchard
*Low sensory areas may vary. Please ask a member of our team to direct you to the nearest low sensory area.