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Our Terms and Conditions

As a condition of using this website, you agree to comply with and be subject to the following terms and conditions of use.

Visiting Our Orchard

Conditions of Entry Sign (002)

Ticket Cancellations and Refunds

If you can no longer visit us on the day you have booked for, you can change your ticket date here: https://cherryhill.com.au/change-date

Terms and Conditions of Ticket Purchase and Attendance of CherryHill Orchards Events

All tickets are issued subject to these terms and conditions of sale and entry. By purchasing tickets and/or attending any of CherryHill Orchards event(s) the purchaser and any attendee agree to comply with these terms and conditions. 

Tickets

  • 100% payment is required at the time of booking.
  • Payment must be made prior to the event to secure your registration.
  • All events are priced in Australian dollars and include GST.

Cancellations by CherryHill Orchards

CherryHill orchards reserves the right to:

  • Cancel/alter scheduled dates for any events where minimum attendance numbers are not reached.
  • Cancel/alter scheduled dates for any events likely to be affected by adverse weather conditions. 

In the event of an event being cancelled, we will notify registered attendees via email, prior to the event date to offer an alternative event at an alternative date or to refund in full the event fee. If your payment is received after maximum numbers are reached, CherryHill Orchards will contact you and a full refund will be made. 

Cancellations by Attendees

  • If you are unable to attend a booked event, a substitute attendee may be sent as a replacement (subject to approval). 
  • If you wish to cancel more than 48 hours before the start of the event we will refund the full cost of the ticket. 
  • If you wish to cancel less than 48 hours before the start of the event, no ticket costs will be refunded. 
  • If you wish to cancel after the event has started, no ticket costs will be refunded.

Group Booking Cancellations

Group bookings require attendance of 20+ guests to qualify for the discounted group rate. Should your group booking fall below the required number of attendees a refund will not be issued, a substitute attendee may be sent as a replacement (subject to approval). 

All cancellations must be notified in writing to info@cherryhill.com.au.

Once tickets are purchased and the attendance allocated to the event, in advance Purchaser requests for cancellations or refunds of Tickets prior to the event will only be allowed in CherryHill Orchards sole discretion in circumstances of demonstrated hardship or events beyond your reasonable control. 

Tickets may be transferred to friends or family members but may not be re-sold for profit. 

Consumer Data Policy 

Whenever we collect personal information from you we will do so in a lawful and fair way. We will also advise you how and where to contact us.

Ordering Cherries

  • Placing an order with Cherryhill requires you to provide details about yourself that are true and correct in all respects. 
  • By a placing an order with Cherryhill you are agreeing to these terms and conditions.
  • Orders containing alcohol are restricted to customers over the age of 18 years. If you do not confirm you are 18 years or over, your order will not be processed. 
  • It is your responsibility to ensure the recipient of your order is 18 years or over. You may wish to notify the recipient to avoid non-delivery.

Size and Variety of our Boxed Cherries

All stock is subject to availability.

  • Our cherries are sized using an optical grader not a ruler or measuring tape.
  • We provide as a minimum 28mm+ cherries in our extra large packs and 26mm+ cherries in our  large packs.
  • The taste/colour/texture of cherries is dependent on the variety and can vary considerably.
  • As the cherries we send are fresh, we cannot guarantee the variety of cherries sent out each day as this varies depending on the type being picked. We will not be able to cater for specific requests.
  • As cherries do not ripen once they are picked we are unable to send pink or red cherries.
  • We cannot guarantee availability of certain varieties on exact dates.

Changes to Cherry Orders

  • We do not offer refunds for order cancellations once the order is dispatched.
  • Changes to orders or delivery addresses can usually be accommodated if you call before the order has been processed and despatched (generally around 12pm two days before your desired delivery date).
  • We cannot contact delivery drivers to make alternate delivery arrangements once orders have left Cherryhill.

Delivery

  • Cherryhill will not accept responsibility for incorrect address information provided by the customer. We will not refund or replace cherries where incorrect information has been supplied and Cherryhill is not at fault.
  • Australia Post drivers are not obligated to follow any delivery instructions left on your shipping label or at your delivery destination. This includes but is not limited to; placing parcels in eskies, calling phone numbers on arrival or leaving parcels in areas other than your front door.
  • Australia Post drivers may deem some delivery destinations inappropriate to leave a parcel and will card the recipient. Parcels will be redirected to the closest LPO for pick up by the recipient.
  • It is your responsibility to ensure that your delivery is accepted and that the cherries are kept in a cool place. Cherryhill will not accept responsibility for spoilage due to poor storage once Australia Post delivers the cherries.

Liability and Third Party

Cherryhill shall not be liable for any loss or damage resulting from the handling of your order by any third parties. 

474 Queens Road
Wandin East, VIC, 3139