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Our Terms and Conditions

Visiting Our Orchard

We request, all visitors to our orchard (whether they are cherry-picking, purchasing from our Farmgate Store, or attending our festivals), read and agree to our terms and conditions.

As we are a working farm here at our Wandin orchard, in the interests of safety we politely request all visitors to adhere to the following:

  • Children must always be supervised by a responsible adult.
  • Please wear appropriate footwear, we recommend comfortable closed toed shoes.
  • No climbing of trees nor any structures.
  • Only registered assistance animals are allowed.
  • No fires or BBQs.
  • No BYO alcohol, only alcohol purchased on the premises may be consumed.
  • No smoking or vaping.
  • Drones are not permitted.
  • Beware of moving vehicles.
  • Beware of water hazards on site.
  • Please help us keep our orchard beautiful and use the bins provided.
  • Please remain in designated picking lanes.
  • Do not enter restricted areas such as workshops and orchard sheds.

On the day

  • Before you leave home, please ensure you have your ticket(s) with you.
  • There are no pass outs available.
  • Please bring adequate weather and sun protection and wear appropriate footwear.
  • The orchard is a working farm and whilst all care has been taken to make the area safe, there may be dangerous and uneven surfaces. Please exercise care when on the venue premises.
  • CherryHill Orchards is not responsible for any lost property.  However, please contact our office who will happily assist you in returning any found items.

Parking

  • Parking is available onsite; on busy days you will be directed to an available area on entry.
  • For your safety, parking is not permitted on Queens Road or surrounds.

Ticketing
Terms and Conditions of Ticket Purchase and Attendance of CherryHill Orchards Events
All tickets are issued subject to these terms and conditions of sale and entry. By purchasing tickets and/or attending any of CherryHill Orchards event(s) the purchaser and any attendee agree to comply with these terms and conditions. 

  • 100% payment is required at the time of booking.
  • Payment must be made prior to the event to secure your registration.
  • All events are priced in Australian dollars and include GST.

Ticket Cancellations and Refunds
If you can no longer visit us on the day you have booked for, you can change your ticket date here: https://cherryhill.com.au/change-date

Cancellations by Attendees

  • If you are unable to attend a booked event, a substitute attendee may be sent as a replacement (subject to approval). 
  • If you wish to cancel more than 48 hours before the start of the event, we will refund the full cost of the ticket. 
  • If you wish to cancel less than 48 hours before the start of the event, no ticket costs will be refunded. 
  • If you wish to cancel after the event has started, no ticket costs will be refunded.

Cancellations by CherryHill Orchards
CherryHill Orchards reserves the right to:

  • Cancel/alter scheduled dates for any events where minimum attendance numbers are not reached.
  • Cancel/alter scheduled dates for any events likely to be affected by adverse weather conditions. 

In the event of an event being cancelled, we will notify registered attendees via email, prior to the event date to offer an alternative event at an alternative date or to refund the event fee in full.

If your payment is received after maximum numbers are reached, CherryHill Orchards will contact you and a full refund will be made. 

Group Booking Cancellations
Group bookings require attendance of 20+ guests to qualify for the discounted group rate. Should your group booking fall below the required number of attendees a refund will not be issued, a substitute attendee may be sent as a replacement (subject to approval). 

All cancellations must be notified in writing to info@cherryhill.com.au.

Purchaser requests for cancellations or refunds of tickets prior to the event will only be allowed at CherryHill Orchards’ discretion in circumstances of demonstrated hardship or events beyond your reasonable control. 

Tickets may be transferred to friends or family members but may not be re-sold for profit. 

Ordering Cherries

  • Placing an order with Cherryhill requires you to provide details about yourself that are true and correct in all respects. 
  • By a placing an order with Cherryhill you are agreeing to these terms and conditions.
  • Orders containing alcohol are restricted to customers over the age of 18 years. If you do not confirm you are 18 years or over, your order will not be processed. 
  • It is your responsibility to ensure the recipient of your order is 18 years or over. You may wish to notify the recipient to avoid non-delivery.

Buying Our Cherries

Size and Variety of our Boxed Cherries
All stock is subject to availability.

  • Our cherries are sized using an optical grader not a ruler or measuring tape.
  • We provide, as a minimum, 28mm+ cherries in our extra-large packs and 26mm+ cherries in our large packs.
  • The taste/colour/texture of cherries is dependent on many factors including the variety, the origin, the climate and therefore can vary considerably.
  • We cannot guarantee the variety of cherries available each day as this varies depending on what is ripe and ready for harvest at that particular time. We will not be able to cater for specific requests.
  • As cherries do not continue to ripen once they are picked, we are unable to send pink or red cherries.

Buying from our online store

  • We do not offer refunds for order cancellations once the order is dispatched.
  • Changes to orders or delivery addresses can usually be accommodated if you call before the order has been processed and despatched (generally around 12pm two days before your desired delivery date).
  • We cannot contact delivery drivers to make alternate delivery arrangements once orders have left CherryHill Orchards.

Delivery

  • CherryHill Orchards will not accept responsibility for incorrect address information provided by the customer. We will not refund or replace cherries where incorrect information has been supplied and CherryHill Orchards is not at fault.
  • Australia Post drivers are not obligated to follow any delivery instructions left on your shipping label or at your delivery destination. This includes but is not limited to; placing parcels in eskies, calling phone numbers on arrival or leaving parcels in areas other than your front door.
  • Australia Post drivers may deem some delivery destinations inappropriate to leave a parcel and will leave a card for the recipient. Parcels will be redirected to the closest LPO for pick up by the recipient.

Liability
CherryHill Orchards shall not be liable for any loss or damage resulting from the handling of your order by any third parties. 

Consumer Data Privacy Policy

Whenever we collect personal information from you, we will do so in a lawful and fair way. We will also advise you how and where to contact us.  Your information will not be shared with any third parties.

Copyright

Unless otherwise stated, CherryHill Orchards name, logo including the smile device are registered trademarks in Australia and internationally. You must not copy, modify, adapt, store or reproduce in any way content contained on this website.

474 Queens Road
Wandin East, VIC, 3139